Privacy Policy — AXENTER AS
Effective date: 2025-08-22
Last updated: 2025-08-22
AXENTER AS ("we", "our", "us") is committed to protecting your privacy and handling personal data in accordance with the General Data Protection Regulation (GDPR) and applicable local laws. This Privacy Policy explains how we process personal data when you visit our website, communicate with us, or use our services and solutions.
1. Data Controller
The data controller for processing activities described in this policy is:
AXENTER AS
Email: post@axenter.com
Website: https://axenter.com
2. What Personal Data We Process
We may process the following categories of personal data, depending on how you interact with us:
- Contact information: name, email address, phone number, company name, job title.
- Communication data: content of emails and other messages you send to us.
- Customer and contract data: information related to contracts, projects, invoicing and support.
- Technical data: IP address, browser type, device information and basic analytics about use of our website.
- Usage data: information on how our services or integrations are used, where relevant and under your control as customer.
3. How and Why We Use Personal Data
We process personal data for the following purposes:
- To respond to inquiries: when you contact us via email, forms or other channels.
- To provide services and deliver projects: including consulting, implementation, integrations and support.
- To manage customer relationships: contracts, invoicing, documentation and service follow-up.
- To improve our services: through basic analytics and feedback, where permitted.
- To comply with legal obligations: bookkeeping, tax regulations and other mandatory requirements.
4. Legal Basis for Processing
We rely on one or more of the following legal bases:
- Performance of a contract (GDPR art. 6(1)(b)) — when processing is necessary to deliver services or fulfil an agreement with you or your organization.
- Legitimate interests (GDPR art. 6(1)(f)) — such as maintaining and developing our business relationships, securing our systems, and improving our services.
- Legal obligations (GDPR art. 6(1)(c)) — for example accounting and reporting requirements.
- Consent (GDPR art. 6(1)(a)) — where required, for example for certain forms of optional communication or cookies.
5. Processors and Third Parties
We may use trusted service providers (data processors) to host our systems, email services, backup, and similar infrastructure. These providers only process personal data on our behalf and according to data processing agreements that ensure adequate protection.
We do not sell personal data to third parties. We only share personal data where necessary for:
- Delivering agreed services to you or your organization.
- Complying with legal obligations.
- Protecting our rights or handling legal claims, where lawful.
6. International Transfers
As a general rule, we aim to process and store personal data within the EU/EEA. If data is transferred outside the EU/EEA, we ensure that appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs) approved by the European Commission, or
- Other mechanisms allowed under applicable data protection law.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. This typically means:
- Contract and customer data: kept for the duration of the customer relationship and for a reasonable period thereafter, in line with legal retention requirements (e.g. accounting rules).
- Communications: kept as long as necessary to handle your inquiry and for follow-up if relevant.
- Technical logs and analytics: kept for a limited period for security and improvement purposes.
8. Cookies and Website Analytics
Our website may use cookies or similar technologies to improve functionality and gather basic statistics on how the site is used. Where required by law, we will request your consent before setting non-essential cookies.
You can manage cookie settings in your browser and, in some cases, on our website if a consent banner or settings panel is provided.
9. Your Rights
As a data subject, you have certain rights under GDPR, including:
- Right of access: to know what personal data we process about you.
- Right to rectification: to correct inaccurate or incomplete data.
- Right to erasure: to request deletion of your personal data, subject to legal obligations.
- Right to restriction: to request limited processing in certain situations.
- Right to object: to processing based on legitimate interests, on grounds relating to your situation.
- Right to data portability: to receive certain data in a structured, commonly used format.
If you wish to exercise any of these rights, please contact us using the details below. We may need to verify your identity before fulfilling your request.
10. Contact and Complaints
If you have questions about this Privacy Policy or how we process personal data, please contact:
AXENTER AS
Email: privacy@axenter.com
General inquiries: post@axenter.com
Website: https://axenter.com
You also have the right to lodge a complaint with your local data protection authority if you believe that our processing of your personal data infringes applicable data protection laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time, for example if our services or legal requirements change. The effective date at the top of this page will always indicate the latest version.